Step-by-Step Resolution Guide

1. Gather Essential Information

   Before contacting support, collect the following details:

   • Your LoongBuy username/registered email.
   • Order number or transaction ID (if applicable).
   • Date, time, and amount of the transaction.
   • Payment method used (e.g., Credit Card, PayPal, etc.).

2. Capture Clear Screenshots

   Visual evidence is crucial. Please take screenshots of:

   • The error message displayed during the failed payment.
   • Your bank or payment provider's transaction history showing the attempt.
   • The LoongBuy recharge page or your account balance overview.

   Tip:

3. Contact LoongBuy Finance Support

   Reach out to the dedicated finance team through one of these primary channels:

   • Email:[email protected].
   • In-App/Website Help Desk:"Help Center"     "Payment Issues"

4. Submit Your Request and Evidence

   When contacting support, structure your message clearly:

   • Subject Line:
   • Body:attach the screenshots
   • Politely request a confirmation of receipt and an estimated timeline for resolution.

5. Follow Up and Balance Update

   After submission:

   • Keep an eye on your email for a support ticket number.
   • The finance team will investigate and typically respond within 24-48 business hours.
   • Once the issue is verified, they will manually update your LoongBuy balance and notify you.
   • Log out and log back into your account to refresh and confirm the updated balance.