At OrientDig, we are committed to providing a seamless shopping experience. We understand that sometimes orders need to be canceled or refunded. Our process is designed to be straightforward and customer-friendly.
Initiating a Refund or Cancellation Request
The primary way to request a refund or cancel an order is through our dedicated Customer Service team. You can initiate this process easily via your OrientDig account.
- Log into your OrientDig account.
- Navigate to "My Orders"
- Locate the specific order and select the option for "Request Refund""Cancel Order."
- Fill out the required form, clearly stating your reason for the request.
- Submit the form. You will receive a confirmation email with a Case ID Number
How to Clearly Document Communication
Clear documentation ensures your request is processed efficiently. We recommend following these best practices:
- Use Your Case ID:
- Be Specific and Concise:
- Attach Supporting Evidence:
- Keep a Unified Thread:
- Be Specific and Concise:
What Happens After You Submit?
Once your request is submitted, our Customer Service team will review it, typically within 1-2 business days. They may contact you for additional information. Upon approval, refunds are processed to your original payment method. Processing times can vary depending on your bank or payment provider.
Tips for a Smooth Resolution
To help us resolve your request as quickly as possible, please:
Summary: